Live / App
Your 11min account wallet connects directly to bKash, Nagad and Rocket so you can move funds between your local mobile wallet and your account balance without switching apps. Availability depends on your local law and eligible region — check the account area for the payment options and verification steps shown to you.
Adding funds starts from the cashier section inside your signed-in account. We have connected bKash, Nagad and Rocket to the deposit counter so you choose the wallet you already use day to day — no extra registration required for the payment method itself. The amount field shows the minimum and maximum for the selected method; enter a figure within that range and confirm. Once the transaction clears on your wallet side, the balance updates in your 11min account. If the counter shows a different set of available methods on your device, follow only the options listed there — we display what is active for your account at that moment.
Log in and navigate to the deposit section inside your account dashboard.
Select bKash, Nagad or Rocket from the available options shown for your account.
Type a figure within the minimum and maximum range displayed on that screen and confirm.
Once the wallet transaction completes, your 11min account balance reflects the deposit.
When you want to move your account balance back to your mobile wallet, open the withdrawal section from the same cashier area you use for deposits. The method list there shows which payout routes are active on your account — typically bKash, Nagad or Rocket depending on what your account has on record. Select the method, enter the wallet number you want the funds sent to, and then type the withdrawal amount. The account screen will prompt any identity or ownership check steps that apply; complete only what is shown there rather than following an external checklist.
Go to the cashier area inside your signed-in account and select the withdrawal option.
Choose from the active wallet options — bKash, Nagad or Rocket — shown for your account.
Provide your wallet number and a figure within the range shown, then submit the request.
Your account history logs a reference for this withdrawal; keep it for any follow-up with support.
Your 11min account may prompt a verification step before a withdrawal is processed or when account activity requires it. The fields and documents requested appear directly in your account area — we show only what applies to your account at that stage. Do not submit documents or identity details to any source outside your signed-in account; the only place we ask for this information is inside the verified account interface.
Any pending verification requirement appears as a prompt inside your signed-in account dashboard.
Submit only the information and documents the account screen requests — nothing beyond what is shown.
Complete each prompted field before moving to the next; the screen confirms when each stage is done.
If a verification screen shows an error or loops without progress, contact our support team with your reference.
The payment methods shown below are the local wallet and bank rails we have connected to the 11min cashier for Bangladesh. Your account displays the methods active for your region and account type — not all options appear for every account. We do not charge an additional fee on our side for these routes, but check your wallet provider's own terms for any transaction charge they apply. If a method is greyed out on your cashier screen, it may be temporarily paused or unavailable for your account at that moment; our support team can confirm the current status. Use only the wallet number registered to your own verified account when submitting any deposit or withdrawal request.
Mobile wallet deposit and withdrawal via your registered bKash number.
Nagad mobile wallet transfer, select from the cashier method list.
Rocket wallet route available where shown in your account cashier.
Bank channel shown for eligible accounts; follow the details in your account area.
After any deposit or withdrawal, your 11min account history and your mobile wallet both carry a record of the transaction. Comparing them is the most direct way to confirm a transfer completed correctly. Your account history shows a reference number, a status label and the amount; your wallet app shows a transaction ID and a timestamp on the same transfer. If the two records do not match — for example, the wallet shows a deduction but the account balance has not changed — note both reference numbers before contacting our support team. Keeping a screenshot of the wallet confirmation alongside the account history entry means any follow-up can be resolved with clear evidence rather than estimated details.
Your account history assigns a reference to every transaction; your bKash, Nagad or Rocket receipt carries its own transaction ID — record both together.
Account history entries show a status such as pending, completed or failed; check this before raising a support query, as a pending status may still be processing.
Open the transaction history section inside your signed-in account to see all deposit and withdrawal entries in date order with amounts and methods.
A screenshot of the wallet confirmation and the account history entry together gives our support team everything needed to investigate a mismatch quickly.
Every deposit and withdrawal on your 11min account passes through the cashier interface shown inside your authenticated session. We do not ask for wallet PINs, OTPs or passwords outside of that signed-in account environment — if you receive a message claiming to be from us and asking for those details through an external channel, treat it as suspicious and report it through our published support route. Your session is tied to the login credentials you set, so keeping those credentials private is the first layer of account protection. For any concern about account security or an unexpected transaction, open a support request from within your account and include the relevant reference number from your transaction history.
Always confirm you are on 11min before entering login credentials or wallet details; bookmark the address directly to avoid landing on a look-alike domain.
Only submit a bKash, Nagad or Rocket number that is registered in your own name; withdrawals are sent to the wallet on record, and mismatches may require additional checks.
Any identity check we require appears inside your signed-in account area; we never request documents by email, SMS or an external form.
Contact our support team through the published help channel inside your account for any transaction query, verification issue or account access concern.
These are the questions we hear most often about deposits, withdrawals and account checks on 11min. If your question is not covered here, open a support request from within your signed-in account and include the transaction reference for the fastest response.
Your account cashier shows the wallets active for your region — typically bKash, Nagad and Rocket. Select the one you already use, enter the amount shown within the displayed range, and confirm the transfer from your wallet app.
The minimum for each payment method is shown on the deposit screen inside your account at the time you make a transfer. We do not publish a fixed figure here because it can vary by method and account type — always check the on-screen limit.
Open the cashier area in your signed-in account, choose the withdrawal option, select bKash from the method list, enter your registered bKash number and the amount you want to transfer, then submit. Your account history will log the request with a reference number.
Check your wallet app to confirm the transaction completed on that side. If the wallet shows the deduction but the account balance has not updated, note both reference numbers and contact our support team through the help channel inside your account.
Any verification step your account requires will appear as a prompt inside your signed-in account area. Follow only the fields shown there; do not submit personal documents to any external channel. Contact support if the prompt shows an error.
No. Your deposit and withdrawal wallet must be registered in your own name. Using another person's wallet number may cause a mismatch that delays the transfer and triggers an account check. Only use wallets you personally own and have verified.