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This page sets out how 11min operates its terms, what obligations apply to your account, and how policy questions are handled. Access to our platform depends on your local law and eligible region — read this before you use your account.
11min operates under terms that apply to every account, every session and every transaction recorded against your wallet. The platform is available only where local law and eligible region criteria are met — we do not extend access where local law prohibits it, and we do not override regional eligibility rules on your behalf. When you open an account, you accept responsibility for confirming your own eligibility under the laws that apply in your location. Transactions processed through bKash, Nagad or Rocket are recorded in your account history and are subject to the transaction terms set at the time of each instruction. Those records are visible in your signed-in account area and form part of your contractual history with us. We update policy terms when our operating conditions or applicable requirements change. Where a change materially affects your account or wallet, we publish notice through the account notification route before the change takes effect. Continued use of the account after notice constitutes acceptance. If any section of these terms conflicts with applicable local law in your region, that section applies only to the extent permitted. Questions about specific clauses should be directed to our support route, not assumed resolved by continued use.
Wallet instructions sent through bKash are logged against your account at the time of submission and governed by the transaction terms in force on that date.
Nagad transfers appear in your transaction history with a timestamp. That record is the reference point for any policy question about that instruction.
Rocket payment entries in your account history are subject to the same terms as other wallet methods — check the record in your signed-in account area.
We notify you of material changes through the in-account notification channel before they take effect.
Not every part of your experience falls under the same rule set. Understanding what this policy covers — and where its boundaries sit — helps you know which route to use when a question comes up.
Login, registration, identity verification and session behaviour all fall within this policy. Eligibility to hold an account depends on your local law and the region criteria we apply at registration.
Deposits and withdrawals processed through bKash, Nagad or Rocket are covered by our transaction terms. The record in your account history is the authoritative reference for any dispute.
Game content, odds displays, promotional notices and lobby information are subject to our content terms. These may change without prior notice and do not form a contractual commitment unless stated in writing.
Payment processors, game studios and any external service linked from our platform operate under their own terms. We are not responsible for their policies or for actions taken by those third parties.
You have several concrete actions available to you in connection with this policy — none of them require you to raise a formal complaint first. Start by reviewing your transaction records directly in the signed-in account area; every bKash, Nagad and Rocket entry carries a timestamp and status that you can check at any time. If a record looks incorrect — a mismatched amount, a missing status update or a wallet reference that does not match — you can raise a correction request through the support route before escalating further. Account detail changes such as contact information updates are handled through the account settings page; fields are editable where the change does not require identity re-verification. For policy questions that go beyond account settings or transaction records, our support team is the right contact. Use the message route with a clear reference to the entry or clause you are asking about, and keep a copy of the exchange for your own records. We aim to acknowledge policy questions within the period stated in the support section of this page.
Open the transaction history in your signed-in account to see every bKash, Nagad or Rocket entry with its timestamp and current status.
Editable fields in account settings let you update contact information. Changes that affect identity verification follow a separate verification step shown in the account flow.
Use the published message support route, quoting the specific transaction reference or policy clause. Keep a copy of the conversation until the matter is resolved.
If a clause is unclear, contact support directly rather than assuming an interpretation. We treat written requests as the formal record of the question.
Use the routes below for any legal or policy question. We do not handle policy disputes through social channels.
The live chat widget in the bottom corner of your signed-in account page is the fastest route for account-level policy questions. Start there before sending a longer written request.
For written policy questions where you need a documented response, use the email address published in the Help section of your signed-in account. Include your account reference and the relevant transaction ID or clause.
The Help section inside your account contains published policy documents and FAQ answers. Check there first — many policy questions about bKash, Nagad and Rocket transaction terms are answered without needing to contact support.
We handle account data, cookies and session security according to the practices described here. Your information is not sold or shared with third parties outside the scope of payment processing and identity verification requirements.
Account and transaction records — including bKash, Nagad and Rocket entries — are retained for the period required by our operating terms. You can request a summary of your own records through the support route.
We use session and preference cookies to keep your account signed in and your lobby settings stored. You can adjust cookie preferences through your browser settings; some features require session cookies to work.
Password management and session control are handled through the account security page. We do not store full payment credentials — wallet instructions through bKash, Nagad or Rocket are processed at the point of submission only.
If you want to request a change to data we hold about you, use the email support route with your account reference. We follow the process described in our data section to handle that request.
These are the policy and legal questions we hear most often from account holders in Bangladesh.
Access to 11min depends on your local law and whether your region meets our eligibility criteria. If you are in Bangladesh, check the eligibility section during registration. We do not override local law, and availability is not guaranteed across all regions.
Every bKash, Nagad and Rocket transaction is logged in the transaction history inside your signed-in account. Each entry shows the amount, timestamp and status. That record is the reference point for any policy question about that specific instruction.
Raise a correction request through the live chat or email support route, quoting the transaction ID shown in your account history. Keep the conversation thread until the matter is resolved — it forms the written record of your request.
We publish notice of material policy changes through the in-account notification channel before the change takes effect. Check your notifications regularly. Continued use of your account after a change notice is treated as acceptance of the updated terms.
Game studios and payment processors operate under their own terms. Our policy covers your account and transactions with us directly. For anything that falls within a third-party service, check that provider's published terms — we cannot override or modify them.
Send a written request through the email support route with your account reference number. We follow the process described in our data section to identify, compile and respond to your request. The help centre inside your account has further detail on what is held and how long it is retained.