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These terms set out what you can expect from 11min and what we expect from you when you access our platform, manage your account, or carry out any transaction. Access and eligibility depend on your local law and the eligible regions we currently support.
Opening an account with 11min means you have read and accepted these terms in full. They govern every action you take on the platform — logging in, browsing the lobby, placing a wager, or moving funds between your account wallet and a local payment method such as bKash, Nagad or Rocket. We may update these terms when our services change or when regulatory requirements in supported regions are revised. When that happens, we will post the updated version on this page and note the revision date at the top. Continued use of your account after a posted update constitutes acceptance of the revised terms. If you disagree with any change, you should stop using the account and contact our support team to close it. These terms do not override any applicable law in Bangladesh or any other eligible region where access is permitted. Where local law sets a stricter standard than what is written here, local law prevails. Payment references to bKash, Nagad and Rocket describe available wallet rails for account funding and withdrawal where those services are active — they do not constitute a financial guarantee or commitment to process times we have not published.
Not everything on the platform falls under the same rule. This section draws the boundary clearly so you know where these terms apply and where separate policies or third-party agreements take over.
All login, registration and session activity falls within scope. You are responsible for keeping your credentials secure. We do not share login details with third parties, and access is restricted to eligible regions as defined by local law at the time of use.
Deposits and withdrawals processed through your account wallet — including those routed via bKash, Nagad or Rocket — are governed by these terms alongside the published limits shown in your account dashboard. Payment processing is subject to the rules of each wallet provider.
Game titles, odds markets, promotional notices and editorial content displayed on the platform are subject to these terms. Content may vary by region or be unavailable during maintenance periods. We do not warrant uninterrupted availability of any specific game or market.
Links to external payment providers, game studios or partner services operate under their own terms. We are not responsible for the policies of third-party platforms once you leave 11min. Check the relevant provider's terms before completing any off-platform action.
These terms are not one-directional. You hold specific rights regarding your account data, transaction history and the ability to raise questions or corrections at any time. Your account dashboard shows a full record of deposits, withdrawals and wager activity, with wallet references for any bKash, Nagad or Rocket transaction. If any detail in your profile is incorrect — name, contact address or linked wallet number — you can update it through the account settings page or ask support to make the correction on your behalf. We aim to reflect changes within a reasonable period once verification is complete. You also have the right to request a written summary of the terms that applied to your account at any point during your activity with us. If you believe a transaction has been processed in error, you can raise a dispute by contacting support with your transaction reference and a short description of the issue. We review all dispute requests and respond through the channel you used to contact us.
Your signed-in account area shows a full history of wallet movements, including bKash, Nagad and Rocket entries. Each record carries a reference number you can use when raising a question with support.
Name, contact information and linked wallet identifiers can be updated in account settings. Some changes require identity verification before they take effect, as shown in the verification step on that page.
If any clause in these terms is unclear, send your question to our support team with the relevant section in mind. We will respond in plain language referencing the specific term you asked about.
You may close your account at any time by contacting support directly. Any remaining wallet balance will be processed in line with the withdrawal steps shown in your account before closure is confirmed.
If a clause in these terms raises a question you cannot resolve through the account help pages, our support team is the right place to take it. Use the channel that suits you — all routes go to the same team handling account and policy matters.
Open the chat widget from any page while signed in. Describe your question and reference the specific clause or transaction involved so the agent can respond without asking for extra context.
Send a written query to our support address listed on the Contact page. Include your registered account email and a clear description of the terms question or dispute you want reviewed.
The Help Centre contains published answers to common terms questions, covering account closures, wallet transaction rules and eligibility by region. Search by topic before opening a direct support request.
These terms work alongside our published privacy policy and the account security measures visible in your settings. Here is how we handle the key areas covered by this policy.
We collect only the account and transaction data needed to operate the platform and process wallet movements through bKash, Nagad or Rocket. We do not sell account data to third parties, and your records are stored in line with our published privacy policy.
Your account is protected by the credentials you set at registration. We recommend a unique password not shared with your payment apps. If you suspect unauthorised access, use the account security page to reset credentials or contact support immediately.
Previous versions of these terms are retained internally and can be shared on request if you need to review the terms that applied to a past transaction. Contact support with your account reference and the approximate date of the activity in question.
We review policy wording periodically. If you believe a clause is unclear or creates an unreasonable obligation, you can flag it through our support contact. We log feedback and consider it when terms are next revised.
The questions below cover what we hear most from account holders reading these terms for the first time or returning after a policy update.
Yes. Any deposit or withdrawal routed through your account wallet — including via bKash, Nagad or Rocket — is subject to these terms. The limits and verification steps shown in your account dashboard also apply alongside each wallet provider's own conditions.
We post the revised terms on this page with a note of the update date. Continuing to use your account after that date means you accept the changes. If you disagree, contact support to close the account before the update takes effect.
Access depends on your local law and the eligible regions 11min currently supports. We do not make legal determinations on your behalf. Check whether online account activity of this kind is permitted under the rules that apply in your location before proceeding.
Open your transaction history in the signed-in account area and locate the reference number for the entry in question. Contact support via live chat or email with that reference and a brief description. We review disputes and respond through the same channel.
These terms cover your account as a whole. Specific wagering rules — covering markets, settlement and voids — are published in the relevant section of the platform. Those rules work within the framework set by these terms, not outside them.
Send a request to our support team with your account email and the date range of the activity. We retain previous policy versions and will provide the relevant wording for your records within a reasonable time of receiving the request.