Live / App
11min is straightforward about your data. This policy covers what information we collect when you use your account, how we handle it, and what choices you have — written for Bangladesh and subject to your local law and eligible regions.
When you open an account with us, we collect the details you enter directly — your name, contact information, and the payment method you choose to use. For Bangladesh, that often means your bKash, Nagad or Rocket wallet number, which we hold as part of your transaction record. We also collect device and session data automatically: browser type, IP address, pages visited and session duration. This helps us keep the account area working correctly on mobile, which is how most of our account holders access the platform. We do not sell your personal data to third parties. We share data only where we are required to by applicable law, or with service providers who process it on our behalf under written agreements that restrict what they can do with it. Retention periods depend on the type of data and the requirements that apply in your eligible region. Financial records tied to bKash, Nagad or Rocket transactions are kept for as long as applicable rules require. If you close your account, we will delete or anonymise personal data that we are no longer obliged to hold. Your continued use of the account constitutes acceptance of this policy as updated.
This policy applies to data processed through your 11min account. It does not extend to third-party sites linked from our pages, and it does not override the terms of external payment providers like bKash, Nagad or Rocket, which have their own privacy rules you should review separately.
All data collected when you log in, update your profile or verify your identity sits inside this policy. That includes your registered contact details and any security settings you configure from your account page.
Deposits and withdrawal records linked to bKash, Nagad or Rocket are captured in your account history. We hold these records as required by applicable rules; the payment provider also holds its own record under its own policy.
Pages you visit, game categories you open and session duration are logged automatically. This data is used to maintain site performance and is not used to build a profile sold to advertisers.
Links to external services, payment gateways or studio content providers are not covered here. Once you leave the 11min account environment, the destination site's own privacy terms apply.
You have clear options when it comes to the personal data we hold on your account. Start by opening your account settings page — the fields shown there reflect the personal details currently on record, and you can correct most of them directly without needing to contact us. If you find a detail that cannot be edited from the account page, or if you want to request a full copy of the data we hold about you, reach out through our support route and we will handle it from there. You can also ask us to delete data that we are no longer required to hold; we will confirm what can be removed and what must be retained under applicable rules. Where we process your data based on consent rather than a legal obligation, you can withdraw that consent at any time. Withdrawing consent does not affect anything we processed before you withdrew it. All requests are handled in the order received; we aim to respond through the same channel you used to contact us.
Open your account settings to see the personal details currently stored. Payment history tied to bKash, Nagad or Rocket appears separately in the transaction section of your account.
Edit your name, contact number or wallet reference directly from the account page. For fields that are locked, submit a correction request through the support channel and we will update the record.
If you are unsure what data we hold or how a specific piece of information is being used, ask through the support route on this site. We will confirm the data type, how long we hold it and the legal basis for doing so.
You can ask us to delete personal data we no longer need to keep. We will tell you which records qualify for deletion and which must stay on file under applicable rules before we proceed.
If this policy raises a question you cannot resolve through your account settings, use one of the contact routes below. We handle data queries through the same support channels available to all account holders, so there is no separate privacy desk — just the routes published on this site.
Open the chat widget from any page in your account area. Describe your data query clearly and an agent will pick it up. This is the quickest route for account-level questions including data correction requests.
Send your privacy or data query to the support email address listed on our contact page. Include your registered contact number or wallet reference so we can locate your account record without delay.
The account help section covers common data questions including how to update wallet details, what transaction records are stored and how to request account closure. Check there first before raising a new request.
We use a combination of technical controls and access restrictions to protect the data stored in your account. No system is completely, but we limit who inside the organisation can access personal data and require service providers to apply equivalent controls.
We use cookies to keep your session active while you move between the sports section and account wallet. You can adjust cookie preferences from your browser settings, though some account functions depend on session cookies to work correctly.
Password and login security settings are managed from your account page. We do not store payment credentials like bKash PINs — those remain with the payment provider. We only hold the wallet reference number you register with us.
We keep personal data for as long as your account is active and for the period required after closure by applicable rules. Transaction records linked to Nagad or Rocket are kept in line with financial record requirements in your eligible region.
When this policy changes in a way that affects your rights or how we use your data, we will post a notice in the account area before the change takes effect. Continuing to use your account after that date means you have seen the updated terms.
These are the questions we hear most often about how personal data works on the platform. If yours is not covered here, the support routes listed on this page will get you a direct answer.
We collect the details you enter during registration — name, contact number and the wallet reference you use for bKash, Nagad or Rocket. We also collect device and session data automatically, such as browser type and pages visited, to keep the account area working on mobile.
We do not sell your data. We share it only with service providers who process it on our behalf under written agreements, or where required by law. Those providers are not permitted to use your data for their own purposes beyond what we instruct.
Transaction records — including those linked to bKash, Nagad or Rocket — are kept for as long as applicable rules require in your eligible region. If you close your account, we will tell you which records must stay on file and for how long before we delete or anonymise the rest.
Yes. Open your account settings page to review the personal details currently on record. Your payment and transaction history appears in the dedicated section of your account. For a full data export, contact us through the live chat or email route and we will put it together.
Many details can be updated directly from your account settings. For fields that are locked, send a correction request through live chat or email with your account reference. We will update the record and confirm once it is done.
This policy covers how we store and use the wallet reference and transaction records on our side. bKash, Nagad and Rocket each have their own privacy terms that govern how they handle the transaction on their end. We recommend reviewing those separately.