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The Terms Guide on 11min sets out the conditions that apply to your account, wallet activity and access to sports markets and casino categories. Availability depends on your local law and eligible regions — read what applies to you before you start.
Every account on 11min operates under a published set of conditions that cover registration, wallet use, sports betting access and casino category navigation.
The Terms Guide is divided into functional sections rather than presented as one continuous block. Each section answers a specific question about how your account works — from the conditions attached to wallet funding through bKash, Nagad or Rocket, to the rules governing access to sports markets and casino categories.
This section defines who may open an account, what identity information is required during setup and what happens if eligibility conditions change after registration. Availability depends on local law and the eligible regions named in the published terms. Follow the fields shown during account creation exactly as instructed.
Wallet activity — including funding through bKash, Nagad or Rocket and moving balances between sports and casino sections — is governed here. The terms set out which transaction types are supported, what verification steps may be required and how your account wallet reflects each movement.
Access to cricket match markets, football lines, live casino tables and slot categories is subject to the eligibility conditions in this section. The terms clarify which categories are available in supported regions and what account standing is needed before access is granted to each category.
This section explains the conditions under which 11min may suspend or close an account, the notice process involved and what happens to any remaining wallet balance. It also covers how you can initiate account closure yourself through the published account settings route.
Knowing where to find the authoritative version of the terms matters as much as reading them. The Terms Guide is published under the legal or policy section of the 11min site, accessible from the footer navigation on any page — mobile browser or desktop.
The Terms Guide is accessible via the footer link on every page of the 11min site, available on mobile browser and desktop without requiring a signed-in session.
Each published version carries a date at the top of the document. Check this date to confirm you are reading the terms currently in effect for your account activity and region.
When terms are updated, your signed-in account notification area may display an alert. Open the notification panel from the account icon in the top navigation to review any flagged changes.
The footer navigation remains visible on mobile browsers after page scroll. Tap the terms link there to reach the published document without needing to return to the home screen or reload the site.
If a section of the Terms Guide is unclear or you have a specific question about how a rule applies to your account situation — wallet funding through Nagad, eligibility in your region or sports access conditions — the published support routes on the site are the right place to ask.
Use the live chat button visible in your signed-in account area to ask a specific question about a terms section. Keep the relevant clause reference open so the support team can address your exact point without back-and-forth.
The help centre, accessible from your account menu, contains articles that explain common terms sections in plain language — covering wallet rules, eligibility conditions and account access. Start there before opening a direct support request.
For detailed terms queries — particularly around account closure conditions or region eligibility — the email support route shown on the contact page allows you to put your question in writing and receive a documented response referencing the published terms.
The Terms Guide is not a formality — it directly affects how your wallet, your sports access and your casino navigation work in practice. Understanding the key sections means fewer surprises when you move between a cricket market and a live table, or when you request a wallet transfer via bKash.
All rules governing your account — from registration to wallet movement between sports and casino sections — are in one published document. You do not need to cross-reference separate policy pages for different activity types; the Terms Guide covers them in one indexed structure.
The terms explicitly state which regions are eligible and what local law considerations apply. This is the section to read before opening an account if you want to confirm whether access is available in your area — rather than discovering a restriction after registration.
Conditions attached to bKash, Nagad and Rocket wallet activity — including what verification may be required and how balances are treated — are spelled out in the wallet section of the terms. No interpretation needed: the rules are stated directly in the published text.
When 11min updates its terms, the change is reflected in the published document with a revised date. Your account notification area flags significant updates. This process means you are reading the current version, not an outdated copy cached elsewhere.
Eligible regions are the locations where 11min is available under local law. The terms define these explicitly. Account access and all associated features depend on whether your location falls within an eligible region as stated.
Account eligibility refers to the conditions you must meet to open and maintain an account — covering age, location and identity verification requirements as defined in the registration section of the published Terms Guide.
Your wallet balance is the amount held in your 11min account at any given time, reflecting funded amounts via bKash, Nagad or Rocket minus activity. The terms set out how balances are calculated, held and transferred between account sections.
A terms update is a published revision to the Terms Guide, shown with a new version date at the top of the document. Updates apply to your account from the effective date stated. Your account notification area flags material changes.
Account suspension is a temporary restriction on your account access, applied when conditions defined in the terms are not met. The terms specify what triggers suspension, what notice is given and how you can address the underlying condition.
KYC — Know Your Customer — refers to the identity verification steps the terms require during account registration or before certain wallet actions. The terms define what documents or information satisfy the KYC requirement for eligible account holders.
The questions below address what Bangladesh account holders most often ask when reading through the Terms Guide for the first time. Availability and specific conditions always depend on your local law and eligible region as defined in the published document.
The published Terms Guide is accessible from the footer navigation on every page of the 11min site — both on mobile browser and desktop. You do not need to be signed in to read it.
The same account terms cover both sections. The Terms Guide includes specific clauses for sports market access and separate clauses for casino category navigation, but they sit within one document under a shared account framework. Your wallet balance and eligibility conditions apply across both activity types.
The wallet section of the Terms Guide covers transaction activity through bKash, Nagad and Rocket. It sets out what verification may be required for each method and how funds are reflected in your account balance. Check that section directly for the conditions applicable to your preferred method.
Yes. The footer link to the Terms Guide remains visible on mobile browsers after any page scroll. Tap the link in the footer to open the full published document. No app download is needed — the terms page loads in your mobile browser just as it does on desktop.
If a specific clause is unclear or you believe it has been applied incorrectly to your account, use the email support route shown on the contact page to put your question in writing. Reference the exact clause or section so the support team can respond with the relevant terms language directly.
The version date at the top of the published document changes when terms are updated. Your signed-in account notification area may also display an alert for significant changes. Open the notification panel from the account icon in the top navigation to review any update notice relevant to your account.